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Return & Refund Policy – Areej Market
Effective Date: January 1, 2025
1. Digital Products (Non-Refundable)
Due to the nature of digital goods (e.g., downloadable templates, themes, printables), all sales are final. We do not offer refunds or exchanges on digital purchases once the files have been delivered.
If you encounter a technical issue, contact our team within 48 hours:
2. Physical Products (If Applicable)
If you received a physical item that is defective or damaged, you may request a return or exchange within 7 days of delivery.
- Item must be unused and in its original packaging.
- Proof of purchase is required (order number or invoice).
- Return shipping costs are the customer’s responsibility unless the product was defective.
To initiate a return, please contact:
Subject line: Return Request – [Order #XXXX]
3. Incorrect or Missing Items
If your order arrives with missing or incorrect items, notify us within 72 hours of delivery.
Please include:
- Your order number
- Photo of the received items
- Description of the issue
4. Refund Processing Time
If eligible for a refund:
- Processing time is 5–10 business days
- Refund will be issued to the original payment method
- You will receive a confirmation once processed
5. Non-Returnable Items
- Gift cards
- Sale items or promotional bundles
- Products marked as “non-returnable”
6. Need Help?
We’re happy to assist you with any questions or concerns.
📧 Returns Department: returns@areejmarket.com
🛠 General Support: support@areejmarket.com